Frequently Asked Questions

Our Australian based customer service representatives are ready to help you over email, phone and chat. Cutomer satisfaction is our number one priority. Connect with us, let us know how we can help.
All orders are tracked, please login to your account to get details of the tracking number. Else, give us a call and we are happy to track your item and update you via SMS.
We do our utmost care to preserve the package during transportation, if you have recieved the order damanaged, its on us. We will happily return the item. A new replacement order will be on your way same day.
We have a 30 days exchange, refund policy. Due to hygenic resons only unused items can be exchanged.
Yes, if you are in Sydney, we can arrange local pickup after the order has been confirmed.
Yes, if you like the products and services, and you are keen to share the word, we will give 10% discount on your next purchase. For every referal purchase we send you a discount code to your registered email.